Return&exchange

Shipping

Our made to order products take 10-14 days processing after order has been placed.

Domestic orders are shipped via Thailand post EMS shipping,that will take 1-2 days to arrive after package has been shipped.

All international orders are shipped from Nonthaburi,Thailand via Thailand post e-packet,that will take 10-14 days to arrive after package has been shipped.

Please note that as a recipient you are responsible for custom duties that are applied upon arrivals. SONGBIRD is not responsible for international costs or custom duties.

Tracking

Your tracking number will be sent to your email once it has shipped.

Return & exchange

As all of our pieces are handmade to order, all sales are final and are not returnable.

All exchanges must be sent via a tracked service and paid for by the customer.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.