Return&exchange

Return, Exchange, and Shipping Policy

International Orders

• No Returns or Exchanges: We currently do not accept returns or exchanges for international orders.

• Custom Duties: Customers are responsible for any customs duties or taxes applied upon arrival.

Domestic Orders (Thailand)

• Exchanges: Size exchanges are allowed within 3 days of receiving your order.

• Contact us via LINE: @songbird.th

• Processing fee: 50 THB

• Shipping costs (return & resend): Customer’s responsibility.

• Conditions: Items must be unused, unworn, and in original packaging.

Shipping Information

• Processing Time: Made-to-order products take 10-14 days to process.

• Domestic Shipping: Via Thailand Post EMS (1-2 days after shipping).

• International Shipping: Via Thailand Post e-Packet (10-14 days after shipping).

• Custom Duties: Paid by the customer.

Tracking

• Tracking details will be sent to your email once your order is shipped.

 

Additional Information

• Songbird reserves the right to refuse exchanges if the item does not meet the stated conditions.

• We recommend using a trackable shipping method for returns, as we are not responsible for items lost in transit.

For questions, contact us on LINE: @songbird.th. Thank you for shopping with Songbird!